Platesfull Terms and Conditions

1. Introduction

These Website Terms and Conditions ("Terms") constitute a legally binding agreement between you and Platesfull, LLC ("Platesfull," "we," "us," or "our"). These Terms govern your access to and use of our website at www.platesfull.com and our mobile application (collectively, the "Platform").

These Terms apply differently to three categories of individuals:

• 1. Visitors: Individuals who browse the Platform without creating an account.
• 2. Clients: Registered users who use the Platform to book cooking services.
• 3. Chefs/Cook Genies: Registered users who provide cooking services through the Platform.

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not access, use, or otherwise sign up for this Platform.

2. Visitors

2.1 Limited License

Visitors are granted a limited, non-exclusive, non-transferable license to access and view the public portions of the Platform for personal, non-commercial purposes.

2.2 Restrictions

Visitors may not:

• a: Create an account or book services
• b: Access non-public areas of the Platform
• c: Scrape, copy, or reproduce any content from the Platform
• d: Use the Platform for any commercial purpose

2.3 Lawful Use

You may use our Website and App only for lawful purposes. You must not use our Website or App in any way that breaches any applicable local, national, or international law or regulation, or in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to access our system, our Website, or the App.

You must not use any scraping technology on our Website.

You must not misuse our Website or App by:

3. Clients

3.1 Account Creation

To become a Client, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Booking Services

In order for Clients to book services through the Platform they MUST AGRE to these Terms and any additional booking terms presented at the time of booking.

3.3 Driver's License Verification

Clients agree to provide a valid driver's license or government-issued ID for verification purposes. This information will be shared with the hired Chef for safety reasons. By using our services, you consent to this sharing of information.

3.4 Home Environment

Clients are responsible for ensuring their home environment is safe and suitable for the Chef to provide services. Chefs may decline service if they have reasonable safety concerns about a Client's home or situation.

3.5 Refunds

Refunds for cancelled or unsatisfactory services will be processed according to our Refund Policy, which is incorporated by reference into these Terms. Refunds outside the normal website process may be handled manually by Platesfull at its discretion.

3.6 Miscellaneous Charges

There may occasionally be unforeseen expenses by the Chef or Cook Genie that are related to the services rendered to the Client. In such cases, those charges will be added to the Client bill.

Examples of those expenses may include traveling costs, parking fees, etc

3.7 Marketing

During their term of employ by the Client, Chefs and Cooks are permitted to record videos and/or take pictures within the Client’s home of the services rendered, which videos and pictures may be used for marketing/branding for PlatesFull, LLC. These pictures and videos will be taken in a way that reasonably protects the Client’s privacy.

Any pictures or videos of services rendered that are taken within a Client’s home, while the Chef or Cook is operating as an Independent Contractor of PlatesFull, are the sole property of Platesfull, LLC, and may only be used to promote that brand.

4. Chefs/Cook Genies & Partners

4.1 Independent Contractor Status

Chefs or Cook Genies (“Chefs”) are independent contractors and not employees of Platesfull. Chefs are responsible for their own taxes, insurance, and compliance with applicable laws and regulations. Chefs may not assign or transfer any of the rights or obligations in this agreement.

4.2 Right to Decline Service

Chefs may decline service if they have reasonable safety or other concerns about a Client's home or situation. Chefs should document and provide evidence for why they declined service through the Platform's reporting system or as otherwise provided by PlatesFull.

4.3 Client Information

Chefs will receive certain Client information, including verified ID information, for safety purposes. Chefs agree to keep this information confidential and use it only for the purpose of providing services through the Platform

4.4 Services Rendered via PlatesFull ONLY

Once a Chef or Cook Genie has been introduced to a Client through a PlatesFull platform (Web or App), they may only work with that Client through PlatesFull from that time forward.

While in a working relationship with PlatesFull, and until twelve months after the relationship has ended, the Chef or Cook Genie, as an Independent Contractor, may not render services to a Client independently or outside of a PlatesFull Platform.

4.5 Removal of Independent Contractor

PlatesFull reserves the right to discontinue their relationship with a Chef or Cook Genie or Partner for any reason, and to remove them from the PlatesFull Web or App platforms at their discretion.

Reasons for the removal of an Independent Contractor may include but are not limited to: poor performance, client complaints, security concerns, bad attitude, etc. and are determined solely at the discretion of PlatesFull.

4.6 Business Name, Logo, and Social Media Usage

Platesfull reserves the right to restrict the use of any business logos, business names, and/or social media links associated with Chefs, Cook Genies, and other contractors on the Platesfull website. This may include, but is not limited to, the display of such materials on user profiles, listings, or other platform pages, at Platesfull's discretion.

This policy ensures consistency and brand alignment across the platform. Platesfull may request the removal or modification of any business identifiers that do not meet platform standards or are deemed inappropriate.

4.7 Pricing and Rate Recommendations

Platesfull reserves the right to provide guidance and recommendations to contractors, including Chefs, Cook Genies, and other service providers, regarding the hourly rates and pricing structures to be charged. These recommendations will be based on the contractor’s skills, experience, and expertise, as well as market conditions and the overall value they bring to the platform.

While Platesfull may suggest pricing, contractors retain the ultimate responsibility for setting their own rates.

4.8 Non-Circumvention Clause

By using our platform, all Chefs, Cook Genies, Partners, and Influencers agree to engage in business transactions exclusively through our marketplace. Any attempts to bypass the platform for direct engagement, collaboration, or transactions with other users, including Chefs, Partners, and Influencers, outside the platform are prohibited.

Specifically, Chefs, Partners, and Influencers are not permitted to form independent agreements or conduct business activities related to the services provided on our platform outside of the marketplace. This includes, but is not limited to, collaborating on events, offering services, or making financial agreements without involving the platform.

In the event of a violation of this clause, the platform reserves the right to take appropriate action, including suspension or termination of access to the marketplace, and/or legal action to enforce compliance with this agreement.

5. Cancellations & Rescheduling

5.1 Cancellation Policy

Cancellation of a booking will incur charges as per below policy-

5.2 Rescheduling Policy

Clients may reschedule their service by requesting the chef to update the schedule. It is in Chef’s discretion to accept/reject the reschedule request. Incase reschedule is not accepted by the Chef, then the cancellation policy rules will be applicable.

6. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of Platesfull or its licensors and is protected by copyright and other intellectual property laws.

As referenced in section 3.6 of this Agreement, any pictures or videos of services rendered that are taken within a Client’s home, while the Chef or Cook is operating as an Independent Contractors of PlatesFull, are the sole property of PlatesFull, LLC, and may only be used to promote that brand.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLATESFULL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• a: YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM;
• b: ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM, INCLUDING WITHOUT LIMITATION ANY SERVICES PERFORMED BY A CHEF OR COOK GENIE;
• c: ANY CONDUCT OR CONTENT OF ANY CLIENT ON THE PLATFORM, INCLUDING WITHOUT LIMITATION, PRIOR TO, DURING THE PERFORMANCE OF, AND FOLLOWING THE SERVICES PERFORMED BY A CHEF OR COOK GENIE FOR SUCH CLIENT;
• d: ANY CONTENT OBTAINED FROM THE PLATFORM OR THROUGH A CHEF/COOK GENIE/CLIENT’S USE OF SUCH CONTENT OBTAINED PRIOR TO, DURING THE PERFORMANCE OF, AND/OR FOLLOWING THE SERVICES PERFORMED BY A CHEF OR COOK GENIE FOR SUCH CLIENT; OR
• e: UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR INCLUDING ANY CHEF’S/COOK GENIE’S/CLIENT’S TRANSMISSIONS OR CONTENT.

8. Arbitration Agreement

8.1 Agreement to Arbitrate

You and Platesfull agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Platform will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

8.2 Arbitration Procedures

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes then in effect. The arbitration will be conducted in Austin, Texas, and any arbitrator(s) selected must be willing to virtually conduct any arbitration proceedings, unless you and PlatesFull agree otherwise.

8.3 Class Action Waiver

YOU AND PLATESFULL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us as designated on PlatesFull’s Website or App.

Last Updated: Feb 2025